Residential Support Workers

Potton Homes Limited

Responsible to: Registered Manager, Deputy Manager & Senior Staff

Base Locations:

Ocean View Lodge: Westcliff On Sea – Emotional & Behavioural difficulties,

River Lodge: Linford, East Tilbury – Learning Disability

Island Lodge: Canvey Island – Learning Disability

Hours:  Full-time & Part time

Starting salary: £18,500 rising to £22,900 through annual appraisals.

Qualifications required:

Hold the Level 3 Diploma for Residential Childcare or a qualification the registered manager considers to be the equivalent, if the employee doesn’t hold this qualification it must be completed within 2 years of their start date.  The company will pay for this qualification to be undertaken once the employee has undertaken a satisfactory 6-month probation period.

Experience required:

  • Previous experience of working with children with learning disabilities or emotional & behavioral difficulties in a similar setting.
  • Appropriate skills and experience required to carry out the role.
  • Previous experience of key working children.
  • Staff must be able to demonstrate a high level of emotional resilience and be able to work with a pragmatic approach towards all levels of possible adversities and challenges the young people may inadvertently display.
  • Previous experience in report writing and be confident in using a computer/laptop.

Purpose of post:

To provide high quality care to young people in a residential setting, ensuring this is consistent and boundaried. To fulfil the registered manager’s vision for the home on a daily basis to meet the needs of the young people.


  • To assist in the smooth running of the home, being part of a multidisciplinary team promoting a warm, caring, safe and enjoyable environment.
  • To know and follow the complaints procedures, reporting complaints or untoward occurrences to management whether it be from public, staff or children.
  • To recognise the needs of the service provided by adopting a flexible attitude to work routines and shift patterns.
  • To support children in other environments outside of the home, as required i.e. at school & during hospital stays/admissions.
  • To liaise with management and colleagues regarding issues within the home. Updating on progress, or difficulties in relation to staff, or children and to advise if management intervention is needed.
  • Have the ability to communicate clearly, orally, written and IT.
  • To know, understand, follow and promote the home’s anti-discriminatory practice procedures.
  • To attend 4-6 weekly staff supervision and weekly staff meetings.
  • To make use of all available training and staff development opportunities and to attend scheduled training and refresher courses, ensuring training is kept up to date.
  • To ensure domestic standards such as cooking, and cleaning are set and monitored in such a fashion as to set a good example to the children.
  • To promote the health, safety and welfare of all children, including the promotion of their physical, intellectual, social, behavioural and moral development to enable them to mature and develop as responsible members of the community.
  • To carry out personal care for children when needed.
  • To ensure medical and dental treatments are arranged as necessary and complete the relevant forms for the files.
  • To liaise with family and other multi-agencies to gather information to assist in assessing the needs of children.
  • To provide a stimulating environment for children and participate in their activities.
  • To know, use and promote the home’s child protection procedures at all times; developing a good awareness of child protection issues, assessing and recording risk. Reporting any child protection issues.  Protecting each child and the group by providing supervision and control appropriate to their age and understanding.
  • To provide security within relationships based on respect and trust and provide appropriate boundaries.
  • Monitoring one’s own behaviour and being aware of the effects it can have.
  • To undertake keyworker/co-worker roles and to be responsible for the welfare of specific children.
  • To maintain daily records e.g. personal files, completing the daily log and all other logs etc contemporaneously and accurately.
  • To work in partnership with colleagues and other professionals to establish a programme to change children’s behaviour patterns and attitudes when such behaviours are unacceptable or anti-social.
  • To prepare, participate and update care plans and reviews on children and produce reports for reviews, court etc.
  • To prepare individual risk assessments and placement plans for children.
  • To ensure an atmosphere of safety for all concerned, where the individual child is fully aware that staff are there to comfort them through the use of good communication skills and relationships.
  • To practice mutual respect for peers and staff.
  • To be flexible, which includes working and travelling to other homes as and when required.


  • Free use of company Caravan in Hastings which also includes free park passes.
  • Regular overtime hours are available
  • Annual Leave Scheme to accrue additional annual leave days
  • Paid training opportunities for continual professional development.
  • Internal job progression opportunities

Recruitment Process:

Our recruitment process aims to create and maintain a safe workforce and therefore contains robust vetting procedures. Successful applicants will be appointed subject to reference checks and an enhanced DBS check.

Download application form >